Privacy Policy

Effective Date: October 12, 2025
Last Updated: October 12, 2025

1. Information We Collect

1.1 Personal Information

We may collect personally identifiable information that you voluntarily provide to us when you:

• Register for our services or create an account
• Join our waitlist for TextSmith
• Contact us through forms or email
• Subscribe to newsletters or updates
• Participate in surveys or promotions

This information may include: name, email address, phone number, company name, job title, and any other information you choose to provide.

1.2 Usage Data

We automatically collect certain information when you visit our website, including:

• IP address and device information
• Browser type and version
• Pages visited and time spent on pages
• Referring website addresses
• Operating system and platform

1.3 Cookies and Tracking Technologies

We use cookies, web beacons, and similar technologies to enhance your experience, analyze usage patterns, and personalize content. You can control cookie preferences through your browser settings. For more details, please see our Cookie Policy.

2. How We Use Your Information

We use the information we collect for the following purposes:

• Service Delivery: To provide, maintain, and improve our services, including TextSmith
• Communication: To respond to inquiries, send updates, and provide customer support
• Marketing: To send promotional materials, newsletters, and product announcements (with your consent)
• Analytics: To analyze usage patterns and optimize website performance
• Security: To detect, prevent, and address fraud, security issues, or technical problems
• Legal Compliance: To comply with legal obligations and enforce our terms

3. How We Share Your Information

We do not sell your personal information. We may share your information in the following circumstances:

3.1 Service Providers

We may share information with trusted third-party service providers who assist us in operating our website, conducting business, or servicing you (e.g., cloud hosting providers, analytics services, email delivery services). These providers are contractually obligated to protect your information and use it only for the purposes we specify.

3.2 Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., court orders, subpoenas, government agencies).

3.3 Business Transfers

In the event of a merger, acquisition, reorganization, or sale of assets, your information may be transferred as part of that transaction. We will notify you via email and/or a prominent notice on our website of any such change.

4. Data Security

We implement industry-standard security measures to protect your personal information, including:

• Encryption of data in transit and at rest (SSL/TLS)
• Regular security audits and vulnerability assessments
• Access controls and authentication mechanisms
• Employee training on data protection practices

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

5. Your Rights and Choices

Depending on your location, you may have the following rights regarding your personal information:

5.1 Access and Portability

You have the right to request a copy of the personal information we hold about you and to receive it in a structured, commonly used, and machine-readable format.

5.2 Correction and Update

You may request that we correct or update inaccurate or incomplete personal information.

5.3 Deletion

You may request deletion of your personal information, subject to certain exceptions (e.g., legal retention requirements, ongoing contracts).

5.4 Opt-Out of Marketing

You can unsubscribe from marketing emails at any time by clicking the "unsubscribe" link in our emails or contacting us directly.

5.5 Do Not Track

We currently do not respond to "Do Not Track" signals from browsers.

6. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws. We take appropriate safeguards to ensure your information receives adequate protection, including using standard contractual clauses approved by relevant authorities.

7. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When we no longer need your information, we will securely delete or anonymize it.

8. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child without parental consent, we will take steps to delete that information.

9. Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies before providing any personal information.

10. GDPR Compliance (EU Users)

If you are located in the European Economic Area (EEA), you have additional rights under the General Data Protection Regulation (GDPR), including:

• Right to withdraw consent at any time
• Right to object to processing based on legitimate interests
• Right to lodge a complaint with your local data protection authority
• Right to restriction of processing

Our lawful basis for processing your information includes: consent, contract performance, legal obligations, and legitimate interests.

11. CCPA Compliance (California Users)

If you are a California resident, you have specific rights under the California Consumer Privacy Act (CCPA), including:

• Right to know what personal information we collect, use, and disclose
• Right to request deletion of your personal information
• Right to opt-out of the sale of personal information (we do not sell your information)
• Right to non-discrimination for exercising your rights

To exercise these rights, please contact us using the information below.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of material changes by posting the updated policy on our website with a new "Last Updated" date. Your continued use of our services after such changes constitutes acceptance of the updated policy.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: